Refund policy

RETURN & REFUND POLICY — ARTIC VILLAGE™

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition that you received it

  • Be unused or unworn

  • Have all tags attached

  • Be in its original packaging

  • Include the receipt or proof of purchase

How to Start a Return

To begin a return, contact us at:
📧 support@articvillage.com

If your return is approved, we will send you:

  • A prepaid return shipping label

  • Instructions on how and where to send your package

Items sent back without first requesting a return will not be accepted.

For any questions about returns, contact us at:
📧 support@articvillage.com

Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We cannot accept returns for:

  • Perishable goods (food, plants, flowers)

  • Custom or personalized items

  • Personal care items (beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Sale items (final sale)

If you’re unsure whether your item qualifies, please contact us.

Exchanges

To get an item in a different size or variant, the fastest method is:

  1. Return the item you have

  2. Once the return is approved, place a new order for the item you want

European Union 14-Day Cooling-Off Period

If your order is shipped into the EU, you have the right to:

  • Cancel or return your order within 14 days

  • Do so for any reason, without providing justification

Returned items must meet standard eligibility requirements (unused, with tags, original packaging, proof of purchase).

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund is approved.

If approved:

  • Your refund will be issued to your original payment method

  • Please allow up to 10 business days for your bank or card provider to process the refund

If more than 15 business days have passed since your refund was approved, contact us at:
📧 info@articvillage.com